Businesses love to see the tangible benefits of changing and modernising their business’ operating systems. Thanks to the ever-innovative technology industry, unified communications technology really does present serious levels of improvement to employee productivity, collaboration, revenue streams, customer care and the ability to enjoy flexible home working. However, far too many businesses fail to make…

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Carlton leisure GiNiEX Unified Communications

The challenge¬† Carlton Leisure is an International Travel and Tour Operator with Call Centre Offices in 3 Countries UK x 4, India and Sri Lanka. The business manages a high volume of incoming telephone calls generated from their online advertising, as well as a high volume of outgoing telephone calls to customers and other travel…

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